how to succeed online with a niche business: (part 2)
Read Part 1: How to succeed online through niche business: the RedWagons case. How do you provide customer service? We send a confirmation email when we receive the order. When the order is shipped, we send a confirmation email again to give them the UPS tracking number. We would like to address some of the issues that the client is most concerned about, especially \"will I get this order ? \"? How can I find someone? \"We decided in early 1999 to put our phone number anywhere on our website so that our customers can call us. We don\'t have 24/7 coverage, but we have enough staff to handle the phone during office hours. We never let the phone ring two or three times. The answer and the voice of the customer are rarely put on hold. Knowledgeable staff answer questions. If you have any concerns, deal with them quickly. We are also very generous in terms of return policy, providing information, helping people get along, making decisions or solving problems. Is the frei